01Know the shopperIdentify
39%
of failed deliveries involve an address mistake.
With Ingrid
Ingrid validates and completes the address in each market's own format, so you catch errors before they become failed deliveries.
One operating system to optimize delivery
Ingrid connects shopper, retailer and carrier intelligence to power every delivery decision, driving conversion, revenue, margin and trust with every order.
Ahlens increases delivery revenue by 30%
Nelly saves 1.6M SEK annually on delivery
NA-KD increases delivery revenue by 82%
Paul Smith hits 95% sell-through with ship-from-store
Osprey London shifts 90% of orders to cost-efficient delivery
Nordic Nest dynamically calculates 10M+ delivery costs
Hatstore increases AOV by 15% with checkout logic
AGENTIC DELIVERYOS
Every delivery step shapes your outcomes
Earn more from every order at checkout, and keep more of it after. Ingrid ranks and prices delivery options to grow revenue and margin without losing conversion. After purchase, proactive updates and exchanges keep shoppers coming back, and every outcome feeds the next checkout decision.
Delightful experiences
Powered by intelligence
Know the shopper
Identify
A clean address and a known shopper at checkout, so every delivery decision after it is built on data you can trust.
- The address completes and validates as the shopper types
- Returning shoppers arrive with their details already filled in
- Forms adapt to each market's address format
Convert at checkout
Promise
A delivery promise built per order from carrier, location and fulfillment data, with options ranked and priced for each shopper.
- You control which option sits at the top and which is preselected
- Delivery dates built from live carrier, location and fulfillment data
- A/B test options and prices, then keep what converts
Explore Promise
Track every order
Engage
Order and delivery events become clear updates on your own tracking page and emails, so the wait stays on your brand.
- Tracking starts at the order, not at the first carrier scan
- Carrier events standardized into language shoppers understand
- Shoppers hear from you about delays or updates, before they ask support
Explore Engage
Move the order
Transport
One integration to 350+ carriers, with every document a shipment needs generated as the order books.
- One integration, 350+ carriers already connected
- Labels, manifests and customs papers generated with the booking
- Automated booking rules based on costs
Explore Transport
Win back the return
Care
A branded returns experience that offers an exchange before a refund, so the sale stays with you more often.
- Exchanges sit ahead of refunds in the return journey
- Return terms that adapt to the product, the carrier and the shopper
- Calculating profitability score per customer based on amount of returns, complaints and orders
Explore Care
Why retailers run delivery on Ingrid
Delivery determines conversion, margin and customer trust. As expectations rise and AI changes how shoppers compare and buy, it has become the clearest point of differentiation.
Tailor delivery to every shopper
Run the entire operation
on one brain
API-first, built for the agentic era
Better performance with every order
Suggested resources
Case study
Åhléns raised an average delivery fee by +30% without losing conversion
No two delivery strategies are the same. See how Åhléns tested its way to increased delivery revenue.
Read more
Report
Delivery in agentic commerce: 2027-2030
AI agents read your delivery data the same way they read your product data. Is your delivery setup ready?
Read more
Blog
Ingrid Agentic DeliveryOS: delivery ready for AI agents
Meet Ingrid Agentic DeliveryOS, the agentic-ready operating system that runs your delivery operation.
Read more
Built to fit
your stack
Ingrid plugs into the platforms and systems you already run, and opens up 350+ carriers across 170+ markets. Simply add delivery intelligence without touching what works.
350+ carrier integrations
From national posts to same-day couriers, across 170+ markets. You can add, switch or combine carriers without new development work.
Browse the carrier libraryTechnology partners
Ready-made integrations with the leading commerce platforms, so Ingrid runs inside what you already have.
See platform integrationsAgency partners
Work with agencies that know Ingrid's setup, integrations and value, so you get the most out of your delivery experience from day one.
Find an agency partner