Returns. Reimagined.

Ingrid Returns is a solution that simplifies and streamlines the return process for retailers and their customers. It allows customers to initiate returns effortlessly while providing retailers with full visibility and control over return logistics, improving the post-purchase experience.

With Ingrid Returns, customers can initiate a return through a retailer’s website or app. Ingrid then provides step-by-step instructions and a selection of return methods, such as drop-off at designated locations or at-home pick-up, based on the retailer’s offerings and the customer’s preferences.

Ingrid Returns supports a variety of return options, including in-store returns, drop-off points, and postal returns. Retailers can customize the return methods available to customers to ensure convenience and alignment with their logistics.

Ingrid Returns integrates easily with most e-commerce platforms and backend systems via APIs, allowing retailers to set up and manage returns without major development efforts. This ensures that the return process is directly aligned with existing order and inventory management workflows.

Ingrid Returns provides robust analytics and reporting features, allowing retailers to monitor return rates, processing times, and customer satisfaction metrics. These insights help retailers understand and optimize their returns process, ultimately supporting operational improvements and customer loyalty.

Returns are a frequent and frustrating process for the customer. Instead of customers being left out of the loop when returning a parcel, Ingrid Tracking automatically tracks and displays the progress of the return parcel.