Delivering
Delight

We make deliveries a delight by giving shoppers and retailers the flexibility, choice, and control they crave.

Put shoppers in control with flexible delivery options

Enhance your delivery capabilities with our modular platform.

Make post-purchase a breeze for customers

Create a hassle-free experience that keeps customers coming back.

Turn sustainability into more than just a buzzword

Take real steps to minimize environmental impact while boosting your brand.

Reduce costs and boost profitability

Do more with less and become a delivery-first champion.

PLATFORM

Create unique delivery experiences

Our modular platform helps you create standout delivery experiences that boost customer satisfaction, loyalty, and drive higher ROI.

Tailor-made solutions

Ingrid is the essential ingredient that connects retailers, carriers, and shoppers to make shopping and deliveries a delight.

PLATFORM

Let us guide your way

We give shoppers and retailers flexibility and freedom, knowledge and convenience, and champion a delivery-first future where deliveries are a delight — and enhance people's lives.

25%

increase in shoppers choosing greener deliveries

18%

increase in average order value without lowering conversions

17%

increase in conversions by testing what deliveries shoppers want

CASE STUDIES

Don’t just take our
word for it

"Before Ingrid we spent a lot of time managing carrier integrations and vendors, building the missing parts ourselves. Now we have all the tools needed to be self-reliant and quickly make the changes needed to meet customer expectations of a seamless shopping experience. On the internal side, we can put our resources into more proactive and productive tasks."

Hannah Bennett

Head of Digital, Paul Smith

"With the A/B Testing feature, we proved we could raise the free shipping threshold without hurting overall conversion. Before, we were making changes without a way to confirm we’d found the right balance between conversion and shipping revenue increase."

Olivia Friberg

Last Mile Coordinator, NA-KD

"Reducing the number of customer support tickets from 37% to 4% has been a joint effort in which Ingrid Tracking played a big role.”

Adam Gudmundsson

Head of E-commerce, IDEAL OF SWEDEN

"We don’t even talk about returns at the office anymore, which means they run smoothly. With just a few clicks, we can manage digital return, exchange, and claim requests from customers. This has strengthened our operations, improved customer experience, and reduced our online return rate from 15% to 4%."

Aga Sajan,

Return Specialist and Brand Purchaser, Netthandelsgruppen

"Since we have a store network, we saw the possibility to go more local and utilize store capacity, lower our operating cost, increase customer satisfaction and, most importantly, lower our carbon footprint. With Ingrid’s help, we were able to make this happen."

Maria Johansson

Chief Operations Office, Nudie Jeans

11%

Net margin increases for Kronans Apotek

"We have been really good at optimizing our delivery experience, from checkout to when the customer gets their products. We now also have phenomenal tools to reliably control the customer offer at all times based on our business goals."

David Wolgers

Head of Product Management, Kronans Apotek

Frequently asked questions

What main business problems does Ingrid solve?

Ingrid Delivery Experience platform addresses several key challenges in e-commerce logistics:

• Decrease delivery cost and improve efficiency: Reduce delivery costs and boost efficiency by automating the process of finding the best carriers and shipping options for each product, region and customer. By streamlining retailer operations with Ingrid's advanced platform, retailers can lower operational expenses while enhancing customer satisfaction. Everything being verified via A/B testing.

• Increase checkout conversion: By providing real-time delivery options at checkout shoppers choice increases leading to proven increase in conversion and less cart abandonment.

• Simplify international expansion: Ingrid streamlines global growth by integrating international carriers and automating cross-border logistics. Businesses can easily manage shipping, customs and compliance, making it effortless to reach customers worldwide.

• Reduce complexity: Streamline delivery operations by unifying multiple carriers and logistics processes into a single modular platform. This consolidation eliminates operational headaches, allowing businesses to manage shipping more efficiently and focus on growth.

What does a multi-option delivery strategy do for retailers?

When you provide shoppers with flexibility, choice, and control, it makes them happy and improves customer experience — which in turn boosts customer satisfaction and loyalty.

For retailers, a multi-option delivery strategy allows for cost-effective carrier selection finds the best carriers and shipping options for each product, region, and customer. Done efficiently, this strategy of using multiple carriers can save money, cut costs and increase sales. Ingrid helps retailers employ this strategy and automates the process of finding the right carriers and shipping options for the job.

What is the delivery-first era and how does Ingrid help retailers adapt?

We’re entering a delivery-first era where delivery is no longer an afterthought. Product and price have traditionally been the two key decision drivers for shoppers, but delivery is just as integral now. Consumers are increasingly shopping by delivery availability — whether same-day, next-day, or named day delivery, parcel locker or in-store pickup. In order to remain competitive, retailers need to adapt to the new way of shopping. Retailers who provide personalized delivery options via a wide network of well-known global players and hyper-local carriers can give shoppers the optimal experience. Ingrid offers delivery automation at scale with a seamless shopper experience and powerful back-end optimization for retailers to contain costs and increase revenue.

Delivering Delight