Order tracking just got so much easier.
We're now integrated with Kindly, AI-powered chatbots designed to automate support and drive sales, to help retailers save time and resources spent on handling WISMO tickets.
Optimized order tracking addresses repetitive 'where’s my order?' (WISMO) questions, which make up around 70% of post-purchase inquiries and give e-commerce customer support teams quite a headache.
Now, online brands can easily combine AI chatbot experience with detailed tracking for incoming and outgoing deliveries in a single workflow.
Thanks to the integration, women's fashion brand Cellbes manages 77% of delivery-related chats in Sweden with a 74% customer engagement rate and 95.6% accuracy.
Cellbes customers receive instant, conversational updates on their package status directly through the chatbot, even outside business hours.
Fewer questions for the customer service agents translate into lower operational costs and higher efficiency.
“Our fallback rate is at 4.4% which is very low for being so early on in the project. It means we have really captured what customers are asking about in an efficient and smart way.”
Mikaela Loch, Customer Experience Solution Specialist, Cellbes
Simple shopping, wonderful deliveries.
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