We’re excited to announce our official launch in NL in partnership with a leading Dutch men’s fashion brand OFM., aimed at investing in innovation and a delivery-first CX, both online and in-store 🇳🇱
With 23 physical locations across the Netherlands and a robust online presence, OFM. is the ultimate destination for all things men’s fashion and lifestyle. From casual and business attire to shoes, accessories, and grooming essentials, they have it all.
The brand places personalized customer service at the core of its omnichannel strategy. In stores, guests are welcomed with coffee and expert fashion advice, marking every visit with a little moment of joy.
Now, in partnership with Ingrid, OFM. is taking their shopping experience to the next level. From smoother checkouts and smarter transport management to in-store fulfillment and branded tracking communications, every step is crafted to meet consumers' needs seamlessly.
Why this partnership?
"Expanding into the Dutch retail market with a strong, forward-thinking partner like OFM. is an important step in our growth strategy," Piotr Zaleski, CEO of Ingrid, says. "Together, we’re committed to turning delivery into a key differentiator that improves customer experience while driving revenue and loyalty."
"At OFM., our goal has always been to deliver an exceptional shopping experience, both online and in-store," Arthur Feenstra, CEO of OFM., comments.
"Partnering with Ingrid helps us streamline operations while making sure our customers get a fast, reliable, and seamless delivery service as an extension of the personalized care we’re known for."
Why Ingrid?
"Ingrid allows us to experiment with dynamic free shipping thresholds, shipping costs and speed, to optimize inventory to reduce excess, to streamline the delivery process as a faster, more reliable service, and boost our customer satisfaction as a result," Arthur Feenstra adds.
We’re proud to support OFM. as they innovate and redefine what exceptional customer experiences look like in Dutch retail.
