Ingrid, the delivery experience platform, announced today a new milestone partnership with CDON, the leading Nordic online marketplace. This collaboration aims to improve order tracking and delivery solutions for millions of customers.
"We see great potential in our collaboration with Ingrid to renew and improve the delivery experience and set a new standard for customer expectations in marketplaces. Today's customers have high demands on their deliveries, and through this initiative, we want to ensure that we not only meet but exceed these expectations. I have followed I for several years and have been impressed by how they continuously improve their offering to increase customer satisfaction in e-commerce. Therefore, I am very pleased that they now want to develop their services to suit our two marketplaces," says Fredrik Norberg, CEO, CDON.
The partnership will enable CDON and Fyndiq to offer clear delivery promises on product pages along with multiple item purchases that will show precise delivery options for each supplier at checkout. This improvement seeks to boost customer satisfaction and competitive edge in the Nordic market. Ingrid’s consumer-focused strategy emphasizes hyper-personalization for buyers. With Ingrid's platform, CDON & Fyndiq customers can choose from multiple carriers, track packages from purchase, and select various return options.
“This landmark partnership with CDON will set a new industry benchmark and revolutionize their 'where is my order' service”, said Piotr Zaleski, CEO of Ingrid.”By joining forces, we will deliver seamless multi-parcel tracking to countless customers across the Nordics. We are beyond thrilled to redefine their customer journey together.”
CDON anticipates higher conversion rates and increased customer loyalty from this integration. Ingrid is continuing to dedicate its product development towards innovating marketplace functionality within the ecommerce space and CDON's expertise will only add to this progress of creating a ultimate marketplace where there is multi-carrier and multi-options for every customer.
Ingrid specializes in enhancing e-commerce delivery experiences for online retailers worldwide. With comprehensive solutions, they aim to streamline both retailer operations and consumer satisfaction.
About CDON & Fyndiq
CDON AB (publ) ("CDON") was founded in 1999 and is now the biggest marketplace in the Nordic region. Customers can choose to buy and compare prices for millions of products at CDON, by far the widest range of all Nordic e-retailers. Over 1,500 merchants use CDON's platform and technology to increase their sales. This gives CDON a wide range of products within, movie, music, computers, games, office supplies, books, toys, consumer electronics, household appliances, sport, outdoor, beauty care, fashion, shoes, computers, and computer products. CDON's shares are listed on Nasdaq First North Growth Market with the abbreviation CDON.
Fyndiq AB ("Fyndiq") is since April 2023 a wholly owned subsidiary of CDON. Fyndiq was launched in 2010 and is operating a marketplace which offers a wide range of bargain products from Swedish and international merchants. Fyndiq has built an effective technical platform that allows merchants to easily get access to a large customer group while Fyndiq takes care of marketing, customer support and payments. Fyndiq's main market is Sweden and it also operates sites in Finland, Norway and Denmark.
About Ingrid
The leading Delivery Experience Platform Ingrid was founded in 2015 with a mission to create deliveries that fit people's lives. Ingrid connects retailers, carriers, and consumers to help e-commerce businesses drive sustainable growth and give shoppers the power to personalise delivery and returns. The result is a better overall customer experience and greater efficiency for both the retailer and the delivery carrier. From product discovery to potential return, Ingrid’s product portfolio covers the full customer journey. With over 100 employees, Ingrid has offices in Sweden, Poland and the UK. Ingrid has processed more than 130M orders on its platform. Over 250 retailers use the service, including Paul Smith, ME+EM, GANT, Nudie Jeans, Samsoe Samsoe, NA-KD, and more.
