Create standout delivery experiences

"Before Ingrid we spent a lot of time managing carrier integrations and vendors, building the missing parts ourselves. Now we have all the tools needed to be self-reliant and quickly make the changes needed to meet customer expectations of a seamless shopping experience. On the internal side, we can put our resources into more proactive and productive tasks."

"With the A/B Testing feature, we proved we could raise the free shipping threshold without hurting overall conversion. Before, we were making changes without a way to confirm we’d found the right balance between conversion and shipping revenue increase."

"Reducing the number of customer support tickets from 37% to 4% has been a joint effort in which Ingrid Tracking played a big role.”

"We don’t even talk about returns at the office anymore, which means they run smoothly. With just a few clicks, we can manage digital return, exchange, and claim requests from customers. This has strengthened our operations, improved customer experience, and reduced our online return rate from 15% to 4%."

"Since we have a store network, we saw the possibility to go more local and utilize store capacity, lower our operating cost, increase customer satisfaction and, most importantly, lower our carbon footprint. With Ingrid’s help, we were able to make this happen."