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Life’s complicated. Deliveries shouldn’t be.

Let’s make shopping the way it’s meant to be — simple, stress-free, and a constant delight.
Get in touchWhy Ingrid
Helping over 250 retailers create 180M+ delightful delivery experiences.

Step into a delivery-first future where shopping is always a delight.

Scale your business and reduce costs

Expand your delivery capabilities with our modular platform. Set up smart delivery rules that decrease your net delivery cost.

Simple shopping, delightful deliveries

Create a hassle-free experience and keep customers coming back. Build a data-driven delivery strategy, optimize your customer journey, and maximize ROI.

Maximum impact, minimal fuss

Choose the best carrier product for specific types of orders by using sophisticated and automated delivery experience workflows. Zero code required.

Delivery-first carrier integrations

With 300+ carrier products at your disposal, scaling locally and internationally is easier than it’s ever been before.
SOLUTION

Simplify shopping. Reduce costs. Deliver more.

Create standout delivery experiences that boost customer satisfaction, loyalty, and drive higher ROI with Ingrid's modular Delivery Experience Platform.

Experience

Make delivery simple and stress-free, with options tailored to each shopper’s needs.
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Automation

Easily manage and optimize delivery, keeping things delightful for both retailers and customers.
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Orchestration

Streamline delivery and pricing with Ingrid’s partner integrations, carrier network, to boost efficiency and growth.
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PLATFORM

Flexibility. Choice. Control.

Our platform connects retailers, carriers and consumers, making shopping a simple, stress-free delight — the way it's meant to be.

Experience

Discovery and Consideration

Make life simple for shoppers with a delivery-first approach. Elevate delivery right from discovery to boost conversions and take CX to new heights.

Purchase and Tracking

Optimize checkout to reduce cart abandonments and give shoppers next-level control over tracking. You’ll reduce support time and give your customers what they want. It’s a win-win.

Delivery and Return

Streamline the delivery process, let your customers choose delivery options that best suit them, and transform returns into a catalyst for shopper-driven business growth.

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Automation

Manage deliveries across warehouses and stores

Book, track, and manage all delivery orders across warehouses and stores in one dashboard. Automate carrier selection and use your stores for flexible, eco-friendly fulfillment.
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Orchestration

Orchestrate your ecosystem to run in harmony

Our extensive network of carriers, partners, and platforms puts you in control and our pre-built integrations make orchestrating your ecosystem a breeze.
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Results you can see.
Delivered every time.

10%

increase in weekly per store revenue at Paul Smith

15%

increase in conversions  with Ingrid Checkout at Elon

25%

increase in the use of greener delivery options Kronans Apotek

30%

increase in converting returns to direct exchanges at Husbo with Ingrid Returns

GLOBAL SCALING

Helping retailers thrive in +170 countries

We optimize last-mile delivery and real-time tracking to enhance customer satisfaction and streamline operations across all your markets.
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COMPANY

Let us guide your way

We give shoppers and retailers flexibility and freedom, knowledge and convenience, and champion a delivery-first future where deliveries are a delight — and enhance people's lives.

170+

countries with seamless delivery experiences powered by Ingrid

300+

carrier products integrated for efficient international scaling with local carriers

180M+

delightful delivery experiences for retailers and consumers

COMPANY

Let us guide your way

We give shoppers and retailers flexibility and freedom, knowledge and convenience, and champion a delivery-first future where deliveries are a delight — and enhance people's lives.

170+

countries with seamless delivery experiences powered by Ingrid

300+

carrier products integrated for efficient international scaling with local carriers

180M+

delightful delivery experiences for retailers and consumers

Ingrid insights

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News

Samsøe Samsøe goes live with Ingrid

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Frequently asked questions

What is Ingrid?

Ingrid is the leading delivery experience platform designed to effortlessly manage a multi-carrier delivery strategy that makes shopping simple and stress-free. By leveraging advanced technology and AI to automate the carrier orchestration, Ingrid helps retailers simplify shipping, reduce costs, and offer more delivery options, improving customer satisfaction and loyalty in over 170+ countries.

What is Delivery Experience?

Delivery has traditionally been considered shipping packages from A to B, not really taking the customer experience into consideration. Delivery experience is about retailers putting shoppers in control by giving them the freedom and flexibility to choose how and when they receive their deliveries. It’s the transparent, personalised and delightful encounter customers have with delivery during their shopping.

Delivery Experience is a movement for aspiring retailers that believe in the importance of customer experience and the impact it has on business objectives and key results. This consumer-first approach to deliveries enforces a multi-option delivery strategy in order to provide such a convenient experience for consumers.

How does Ingrid improve the shopping experience?

Ingrid improves the delivery experience by offering personalized delivery options at checkout, optimizing last-mile logistics, and providing shoppers flexible delivery choices like home delivery, pick-up points and lockers. This streamlined approach reduces cart abandonment rates and ensures timely deliveries, enhancing overall customer satisfaction.

What kind of businesses can benefit from Ingrid?

E-commerce retailers, online marketplaces and businesses with complex delivery needs can greatly benefit from Ingrid's solutions. Companies aiming to improve their delivery offerings, streamline logistics, and enhance shopper experience will find Ingrid's platform especially valuable.

What countries does Ingrid operate in?

Ingrid operates globally, helping retailers provide delivery-first shopping experiences in over 170+ countries. With headquarters in Sweden, Ingrid is expanding rapidly with additional offices in the United Kingdom, Netherlands, and Poland.

Step into a delivery-first future today

Let’s talk about how we can help you create standout delivery experiences that boost customer satisfaction, loyalty, and drive higher ROI.

PLATFORM

Why choose IngridExperienceAutomationOrchestration